Stephen. A.:-...my purchase experience (XC70) was good largely due to the excellent service provided by Oswynne. ...a level of service above and beyond what you would expect of most other sales personnel...friendly patient and professional with a genuine regard for the customer highlighted Oswyyne's contributions to the sale. Delivery of the vehicle and follow up care on his behalf has also been outstanding. Other small points such as the bouquet of flowers and a full tank of petrol all added up to a good purchase experience. The car itself has met all expectations and is an excellent vehicle. Thank you.

Harry M,: Managing Director, Volvo of Australia; 1977-81. Thank you (Mathew and Oswynne) for your personal service and help in connection with my daughter's Volvo V50. There is such a long distance between Denmark and your country, but I feel based my daughter's remarks, that she has been in the best possible hands with you and you know we fathers! All the best for a successful year.

Mark, S, Port Fairy; Mathew, I wanted to let you know that in all the years that I have been dealing with Sales Consultants when looking for cars I have never met anyone that has been more professional and helpful. You obviously have very good product knowledge which from a customer point of view makes the buying process a lot easier. Melbourne City Volvo had the full range to test drive which was also great in the initial period of indecision. I would certainly recommend to family and friends to consider you and your company for future purchases. I wish you well and again thank you for your time and assistance.

Mike, S.; St.Kilda. Thank you James for your thorough and complete delivery of my car yesterday. I have been really impressed with your level of customer care and relaxed manner which has made me feel quite relaxed about the whole process. Very efficient. One of the things that made the whole process easy was that at no point did I feel that there was any sales pressure placed upon me by you or any of the other staff at the dealership.

Caecilia. P., Hawthorn: we were very impressed with the service and professionalism (at MCV). In fact we previously tried to order through your closest competitor but had such terrible service that we swapped to Melbourne City Volvo. We are very happy with the car. It is an excellent design and nice to drive.

Albert,E.; Hoppers Crossing. Oswynne, thanks for your assistance with the purchase of our new vehicle (XC90 D5). My wife and I were impressed with your patience in explaining technical and non-technical matters relating to the vehicle. We also appreciate your professionalism and the fact that we felt no pressure to make any decision, the whole time. We are enjoying the vehicle (XC90) and just completed a trip to Adelaide. My kids truely enjoyed the trip and Oswynne, let me say it was a driving pleasure. My wife is glad she escaped the Prado option, which we ordered in late August and still waiting. Thanks also for the flowers, the hats and the bags. God bless you.

Andrew.C.; Louise - been meaning to respond to your letter regarding my experience with Melb City Volvo late last year. Was dealing with Oswynne and we did most of the transaction over the phone in the last two days just prior to Xmas. Was painless and extremely efficient and the car is great. Oswynne was extremely helpful in getting everything organized so close to Xmas. Would very much recommend both Volvo and MCV to anyone based on my experience.

John, B,; Melb: Just a note to thank you (Matthew) for your help in choosing and procuring our new Volvo. Its a lovely car. Danijela is delighted, we have the bub facing forward so she is happy and safe. You can count me as satisfied. When I get around to ditching the Saab I will be seeing you.

Hurst, J, Elwood: The customer care that we have received from Volvo leading up to our purchase and after our purchase (Mathew) was terrific and probably part of the reason for our purchase of the car. Spending that amout of money on a depreciating asset is a big call for anyone so what you look for are the added extra's that make a difference such as customer service and this was one area that we felt (MCVolvo) out did themselves in...Many thanks for the voucher - with baby number 3 due in 5 weeks you can rest assured it will be put to good use.

Engler, K.: It gives me enormous pleasure to write this letter. Too often in our lives we hear only of bad news stories relating to poor service and disgruntled customers. I on the other hand am a delighted customer and cannot commend Oswynne highly enough for being most accommodating, courteous and professional....I never felt hounded and his humour was always appreciated. I had dealings with other (Melbourne) Volvo dealers and found them to range from incompetent to unprofessional. They simply could not compare with Oswynne and his impeccable conduct. We are delighted with our Volvo and will continue to service with (Melbourne City Volvo)... Oswynne has done a fantastic job and is deserving of the highest praise and congratulations.

Shashi. N.; Malvern. We have a history with Volvo's having owned an S40 sedan and a C70 Convertible. We traded in the C70 for a new XC90 D5. Oswynne and Matthew demonstrated absolute patience, great customer service, and gave me the best deal in Melbourne. As expected, we are very happy with our purchase and your staff has made another Volvo experience memorable.

Jim, R,; Templestowe. I would like to take this opportunity to thank you (Mathew) and your dealership principal for the way you looked after us during the purchase of our vehicle (C70 T5). It certainly is turning heads at the office and of course our clients already are in love with the car. Thank you for the flowers, a wonderful touch; next time I'll bring the champagne! Thanks again. Oooops I forgot to mention, the guys love the hats as well...

Louise.O., NSW: Travelling to Melbourne on business, we didn´t have any expectations of purchasing a car, but that´s exactly what happened. Oswynne was very good to deal with. We never felt pressured into any decision ... Although it may be considered "unusual" to buy a car from a different state, it turned out to be no more difficult than buying here in NSW. We were picked up from the airport. The whole experience was a pleasure. Volvo (MCV) obviously considers that once you have purchased one of their cars you enter into a relationship with them, and after our dealings with MCV, we will probably continue to drive Volvos for a long time.

Marc. P.; Brighton. Oswynne, thanks for getting the car to us for long weekend. We went for a couple of day trips and we all really enjoyed it. I again thank you for the service you provided us, it added to the experience of purchasing a new car.

John.P. (Geelong): Thank you for your letter following my recent purchase of a new S80. I have been very happy with the car and found the overall service and attention to detail at Melbourne City Volvo to be first class. Audrey was very pleasant to deal with and the manager (Oswynne) spent a lot of time going over the features of the car. The extra little touches of flowers and the photographic voucher further enhance the positive experience...

Boyd. D.; Carlton Nth. Oswynne, what an enjoyable drive home! (in the XC90 D5) and Heidi was most impressed with the flowers most expensive bunch of flowers. Thanks.

Ken.N, Melb: ... your great customer service, professional nature and competitive prices were instrumental in why I chose MCV over your closest competitor.

Vince. D.: I was treated very well by all the staff at Melbourne City Volvo and this was the difference between me buying from MCV as opposed to your closest competitor.

Jonathan. K., Melb: I wanted to drop you a note to tell you that we are very happy with the XC90. A beautiful car that exceeds my expectations. I like everything about it. The build quality and finish in particular is absolutely first class. I took the car to golf yesterday and the boot space is huge. Bigger than our old Landcruiser I think. Volvo has a winner with this car. Thanks for the excellent service from your team. I would be happy to recommend Melbourne City Volvo and to deal with you again next time.

Lionel. C., Melb: I was impressed by the professionalism and genuine friendliness of the staff with no high pressured sales tactics ... nothing was too difficult. Another dealership is more convenient to me as I live close-by, but I had the pleasure to deal with Melbourne City Volvo and know I made the right decision.

Matt.C., Melb: Thanks again (Oswynne) for your informative, courteous and professional assistance ... your approach is appreciated and, if I may say reflects well on Melbourne City Volvo and yourself. We are enjoying the vehicle (XC90) and my wife is glad she escaped the Landcruiser option!

Anna & D.W., Melb: Even though we could not buy a Volvo this time ... I really appreciate your (Oswynne) assistance especially considering how disappointed I was in the lack of service and attitude received from other (competitor) Volvo sales people.

Tony.A., Ivanhoe: We thought MCV´s presentation of the XC90 when we picked it up was excellent ... Oswynne was a pleasure to deal with and he took care and patience in introducing the car´s features to us. I did a considerable amount of research prior to deciding to buy the XC90 ... many reviews particularly those written by Australian car reviewers have proven to be quite inaccurate (usually about power). It (XC90 2.5T MY05) is naturally compared to the X5 and often comes out second best - but reviewers ignore the fact that the X5 is about $20,000 dearer and has a very long and exorbitantly priced options list with many of those options fitted as standard to the XC90. We would have no trouble recommending it (XC90) to others.

Russell,T, Balwyn North: Please be advised that I am very happy with the purchase of my XC90 Volvo - it feels like a tank that floats on air. ... I was especially impressed with the manner in which Melbourne City Volvo conducted themselves - the follow up was exceptional. Your competitors need (to take note) as their attitude and follow up were poor.

Mathew. E., Nth.Fitzroy: Just a short note to let you know how happy we are with our new Volvo XC70 LE and how fantastic MCV was to deal with throughout the whole process. We were almost put off buying a Volvo after a unsavoury experience with a Volvo salesman from the Doncaster branch and it just goes to show that not only is the product important... I look forward to trading my BMW in on a Volvo with Melbourne City Volvo in the not to distant future. Best Regards.

Mark. R.: I recently purchased a Volvo S40 from Melbourne City Volvo, and wanted to pass on my appreciation to your team on their professionalism and service... and at all times they were accommodating and informed, without being pushy or over-bearing at any stage (something that can't be said for all dealers). Even after purchase, They were more than willing to accommodate my queries, which was graciously received.

Nicholas. C., Melb: ...We love the car. Really love it!! It´s everything we expected and we keep finding handy knick-knacks that I wasn´t expecting. I was glad to deal with you (MCV). I have take the liberty of giving your contact details to an old friend of mine who is a director (of a major bank) in London. He is interested in getting one for his parents here.

Greg. S., Ascot Vale: ...just a short note to tell you that we are very happy with the Volvo which we purchased from you. I was very impressed with the knowledge and obvious enthusiasm for Volvo ... attention to detail and follow-up was most welcome. Many thanks for your kind and courteous service.

Ashley. P., Richmond: ...thanks for assisting us so capably and making the whole transaction an enjoyable experience. The professionalism and courtesy shown was first rate.

Suzanne M., Middle Park: Thank you for the opportunity to provide feedback on my experience with Melbourne City Volvo. I have to say the entire experience, from the moment we first went 'just to have a look', until now, having picked up my car almost two weeks ago has been very impressive. Dealing with Oswynne was a pleasure. We never felt any pressure to make any decisions. He was extremely knowledgeable and informative about the various models we considered. The after sales service of free loan car and pick-up / delivery of my car for servicing, roof boot, snow chains etc was a big factor in making the decision to go with Volvo. All that aside I love my new car and already think if I was to consider getting a new car it would only be to upgrade to a newer Volvo.

Gavin. H., Mallee: Just a quick note to say thank you for your patience and assistance. My wife and I could not be happier with our new (Volvo) car. Only seen about 10 roos last night and managed to miss them all! The car is a pleasure to drive.

Robyn. P., Melb: I am one very happy Volvo driver and enjoying the experience. Thank you for spending the time and effort to explain the features of the car. Your patience and professionalism was greatly appreciated. Oh what a special day to pick up my car! You made my day. Many thanks!

Oleg. K., Melb: ...sincere compliments to Banos Georgiou (Volvo Service Manager) for the outstanding quality of service he has provided me on a number of occasions. It was a truly different and professional approach from what I experienced elsewhere.

Peter. S., Melb: I am extremely happy with my Cross Country and if I can be of help to you in using my name or contact with potential purchasers, please give me a call. Thank you very much for your efficient service.

Dianne,. M., Lorne: We love our new Volvo. It handles our dirt roads wonderfully. You (MCV) were very professional and approachable..

Lynda. M, Melb: This is simply a note to express our satisfaction with the service we were provided. This is our first introduction to Volvo. It is unusual to receive such courtesy in today´s world. The car is performing faultlessly and the service from your dealership exceeded our expectations, as did the professionalism and friendly manner.

Andrew. M., Collins St: I would like to record how impressed we have been with the service you(MCV) offered with the purchase of our XC90. The vehicle is performing to our delight.

Evan. K., Melb: Thank you for the excellent customer service. Andrew. B., Lonsdale St:- We are very pleased with our acquisition. Thank you for making the sales process stress free and enjoyable from start to finish.

Melinda. W., Melb: I am happy to inform you that my purchase of XC90 is fantastic. The kids think the car is the coolest they have been in (and they have been in quite a few luxury vehicles) ... it came down to the Lexus and the BMW (competitors). Obviously the 7-seater Volvo XC90 beat the other two hands down ... many of the Volvo sceptics I know have been blown away with the features and comfort of the car. (signed, M.W. Bloody Volvo Driver)